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Step 1: Pre-InspectionFirst we will walk through your home with you to visually inspect the carpet. He will identify potential permanent stains and give you an evaluation of expected results, as well as listen to any concerns you may have.
Step 2: Commercial Pre-vacuumDry soil is removed by commercial vacuuming. Removing dry soil is one of the most vitally crucial steps in any cleaning process.
Step 3: Furniture MovingOur regular pricing includes moving sofas, chairs, tables and smaller items. However we prefer if you can remove as much out of the room as possible. Such as small tables, chairs, and any other easy to remove items.
Step 4: Pre-spray & Pre-spotA preconditioning agent is applied to emulsify and break down traffic area soil and general spots for a more thorough cleaning. Difficult spots are pre-treated with special solutions to increase chances of removal.
Step 5: Pre-grooming/AgitationA professional carpet groomer or rotary brush is used to further loosen the soil.
Step 6: Soil Extraction, Rinse & NeutralizeThe carpet is then thoroughly rinsed using a powerful extraction cleaning system without over wetting the carpet or leaving a sticky residue behind. Every carpet that we clean is pH balanced afterwards so that there is no sticky residue left behind. This also leaves your carpet soft and fresh.
Step 7: Post SpotAny spots or stains still remaining will get extra treatment with our specialty spotting solutions.
Step 8: Post GroomYour carpet is groomed with a professional groomer so that the pile of your carpet is standing tall when we leave. Post grooming helps the carpet pile dry faster and in the right position.
Step 9: Speed DryHigh velocity air movers (turbo dryers) are sometimes placed on the carpet after cleaning to promote faster drying.
Step 10: Post Cleaning InspectionWe will then will walk through your home with you to point out the cleaning results to make sure that you are completely happy with the service.
Spot Removal Tips In the event of a spillage:
Act Quickly! Most carpet available today has been treated with a stain-resist treatment so many spills can be removed if immediate action is taken. The longer the delay will increase the chance of a spill becoming a permanent stain. Remember no carpets are completely stain proof!
Blot liquids with a dry, white, absorbent cloth or white paper towel (no printing).
Do not scrub! Scrubbing may cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry.
For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed.
Pre test any cleaning solution in an inconspicuous area to be certain it will not damage the fibres or cause colour migration.
Apply several drops of solution to the testing area, hold a white paper towel on the area for 10 seconds. Examine the carpet and paper towel for colour transfer, colour change, or damage to the carpet. If a change occurs, another cleaning solution should be used.
Apply a small amount of the selected cleaning solution to a white cloth or paper towel and work in gently.
Work from the edges of the spill to the centre to prevent the spill from spreading. Do not scrub! Blot to absorb as much as possible, and repeat if necessary.
Be patient! Complete removal of the spill may require repeating the same step several times.
After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed.
In emergencies make your own spot/stain remover by mixing 1 teaspoon of non-bio detergent to half a pint of luke warm water. If treating tea, coffee or red wine add two tablespoons of white vinegar.
If you are unable to remove the spot/stain please contact us immediately, remember, the longer the stain is left in the carpet the more damage it will do to the fibres